Once upon a time, there was a young adult just getting her feet into the work world after high school. She landed a job at a somewhat local coffee shop. She started training for two hour shifts each night; by no means was it equal to a full time job week.
She goes in eager to train because she is a fan of coffee and seriously wants to learn. She’s the type that learns intently by listening and watching and not necessarily spending her whole time smiling, but will when she feels the need. She did the homework as given, studied the manual at home, etc.
After a very few short days, the Store Manager says; “well you’re not smiling, you must not want the job and you don’t talk much. If you don’t have a smile by tomorrow, you might as well not work here.” Now this girl left work that night hurt, but fighting tears because the she is one tough cookie. She thought to herself…lady, you didn’t even give me a chance to work in front of the customers and when I did you were in your office not paying attention!.
Keep in mind, this girl was told at one time not to talk to other Baristas.
The next day, the girl went in knowing she technically hadn’t lost her job; but was very reluctant due to the hurtful words said by the Manager.
She worked two hours with four other people on the floor, while the Manager once again sat in her office. The Manager came out and said “you still don’t look happy, you might as well leave.”
The girl left mostly relieved but pissed because had the manager actually watched her work in front of customers, she would’ve found a VERY helpful, kind and smiling customer service oriented worker.
No names or locations used for purpose of Anonymity.